What is email authentication?

Email authentication is a process that shows that CM has permission to send emails on your behalf.

CM now requires all email domains that are used to send emails from CM to be authenticated in order to maintain the highest level of security.

Once your email domain has been authenticated (for example, consultationmanager.com) , any email from that domain (for example, support@consultationmanager.com, or customersuccess@consultationmanager.com) can be used to send emails using our Comms feature.

What are the benefits of authenticating my email domain?

The main benefit of authenticating your email domain is being able to securely send email communications to your Stakeholders and have it appear as if it's coming directly from you.

As the domain has been authenticated, it will also have a higher success rate to actually reach your recipients and avoid ending up in their junk email folders, and ultimately unread (this can be impacted by Stakeholders individual security settings though).

How do I get my email domain authenticated?

Before you begin, you will need to have access to your IT team or the person who controls your email DNS records within your organisation.

Once you've found the best person to help you with this, open the Management area of your system (1), and select 'Communications Configuration' (2).

This will open an area where you can monitor and manage your unique communications configuration.

Simply enter in the domain (1) you would like to authenticate, and click 'Add' (2).

Once you click Add, the system will generate and show the records your DNS team needs to add to their records.

Make sure you click 'Save' after adding your domain.

You can either copy and paste each record (1), or export all of the records as a .csv file (2) to forward to your team.

Once your IT team have added those DNS records, you can verify them by clicking the 'I've added these records' button.

This is a necessary step for our system to verify that everything is set up properly. Once it's been verified, the domain will appear with a small 'verified' message next to it.

After verifying the domain, make sure to click 'Save'.

After the domain has been verified and saved, it will appear in the Comms: Email area as a domain you can send from.

NOTE: If your IT team require the IP addresses that our system sends from, you can also supply them with the following IP:

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