Email authentication is a crucial process that verifies CM's authority to send emails on your behalf.
Required System Role: Enterprise Admin
What is email authentication?
CM now requires all email domains that are used to send emails from CM to be authenticated to maintain the highest level of security.
Once your email domain has been authenticated (for example, yourdomain.com), any email from that domain (for example, support@yourdomain.com, or customersuccess@yourdomain.com) can be used to send emails using our Comms feature.
What are the benefits of authenticating my email domain?
Authenticating your email domain has several advantages. Firstly, it allows you to securely send email communications to your Stakeholders, making it appear as if the emails are coming directly from you.
Additionally, when your domain is authenticated, the emails have a higher chance of reaching your recipients' inbox rather than ending up in their junk email folders. However, it's important to note that the success rate can still be influenced by the security settings of your Stakeholders.
How do I get my email domain authenticated?
Before you begin, you will need to have access to your IT team or the person who controls your email DNS records within your organisation.
Once you've found the best person to help you with this, open the Management area of your system (1), and select 'Communications Configuration' (2).
This will open an area where you can monitor and manage your unique communications configuration.
If you would like your clients to receive email campaigns from your email domain, you can easily set it up. Enter your actual email domain in the 'Add Domain' field (1).
For example, if your domain is "yourdomain.com", enter "yourdomain.com" in the field.
This will ensure your clients see email campaigns coming directly from your domain.
Simply enter the domain (1) you want to authenticate, and click 'Add' (2).
Once you click Add (2), the system will generate and show the records your DNS team needs to add to their records.
Make sure you click 'Save' after adding your domain.
You can either copy and paste each record (1) or export all of the records as a .csv file (2) to forward to your team.
Once your IT team have added those DNS records, you can verify them by clicking the 'I've added these records' button.
This is a necessary step for our system to verify that everything is set up properly. Once it's been verified, the domain will appear with a small 'verified' message next to it.
After verifying the domain, make sure to click 'Save'.
After the domain has been verified and saved, it will appear in the Comms: Email area as a domain you can send from.
NOTE: If your IT team require the IP addresses that our system sends from, you can also supply them with the following IP: 149.72.85.174
How to get replies to my Email Comms
To be able to receive replies to your campaigns you must first authenticate your email system's domain by following the steps above.
Once you have authenticated and verified your email system's domain any campaign you send can be replied to by the recipient if the email address is a valid mailbox on your end.
Whilst Consultation Manager does send emails on your behalf, we do not create mailboxes, for any replies.