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How do I unlock my account?

Locked out of your account? Unlock your account after too many unsuccessful login attempts

Required System Role: Enterprise Administrator

Open Point has many security components, one of which is a mandatory lockout if someone attempts to log in using incorrect details too many times.

If any User attempts to log in using an incorrect password 5 times, it will show the below message.

Any Enterprise Administrator or Team Leader can unlock a User's account if it's locked. Follow the steps of How to unlock and reset a User's password.

Unsure who your Enterprise Administrators are? Follow the steps of Who are Enterprise Administrators.

 

Last Modified: 02/04/2026