Whitelisting - Technical information

If you are experiencing issues logging in or rendering the user interface, your IT team may need to verify that our site is allowed through their firewall.

Most clients can begin using Consultation Manager right away. There are some circumstances, depending on the technical set-up of your IT systems, which will need your IT team to whitelist (or mark as safe) some CM elements.

General access

To ensure a successful login, you will need to allow access to both your unique Consultation Manager URL and your API URL through your firewall.

Replace <tenant> with your specific Consultation Manager tenant. (e.g. if your CM URL is [hub.consultationmanager-preview.com] replace <tenant> with 'hub'

Consultation Manager URL

Consultation Manager API URL


Document downloads

If you are experiencing difficulties downloading attachments or reports from your system, you may need to whitelist CM's document storage:


Image uploads

If you are experiencing issues when attempting to upload images to email campaigns, this is where images/assets are stored for CM and it will be required to be whitelisted on your network.


Receiving emails from your CM system

If your IT system has strict anti-spam configurations, some automated emails may get caught in those spam filters instead of reaching Users.

To make sure this doesn't happen, make sure the following emails are added to your company's safe sender list:

  • alerts@consultationmanager.com.au
  • noreply@consultationmanager.com.au
  • noreply@mail.consultationmanager-preview.com
  • noreply@mail.consultationmanager.com
  • noreply@consultationmanager-preview.com
  • noreply@consultationmanager.com

Our system also sends from the following IP: